http://www.mobile-phone-virus.com/how-to-deal-with-this-computer-customer-problem/ mobile phone virus news and moible virus removal faqs Mon, 06 Feb 2012 01:20:57 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.mobile-phone-virus.com/how-to-deal-with-this-computer-customer-problem/comment-page-1/#comment-514 prasanna g Fri, 30 Jul 2010 23:33:36 +0000 http://mobile-phone-virus.com/how-to-deal-with-this-computer-customer-problem/#comment-514 you can take your computer and pay them $60. or install a free antivirus program for them or ask them to get a paid version. that's so simple you can take your computer and pay them $60.
or install a free antivirus program for them or ask them to get a paid version.
that’s so simple

]]> http://www.mobile-phone-virus.com/how-to-deal-with-this-computer-customer-problem/comment-page-1/#comment-513 Tj Hammerle Fri, 30 Jul 2010 19:16:11 +0000 http://mobile-phone-virus.com/how-to-deal-with-this-computer-customer-problem/#comment-513 tell them that their inability to properly use a computer is not your responsibility and that they shouldn't expect much for $60 anyway. tell them that their inability to properly use a computer is not your responsibility and that they shouldn’t expect much for $60 anyway.

]]> http://www.mobile-phone-virus.com/how-to-deal-with-this-computer-customer-problem/comment-page-1/#comment-512 arou42 Fri, 30 Jul 2010 14:34:20 +0000 http://mobile-phone-virus.com/how-to-deal-with-this-computer-customer-problem/#comment-512 Tell them that if they've never been on line, then it's unlikely they got any infections (unless they used an infected disk/flash, or they're lying!). Also, tell them what you said here. You didn't charge for the investigation on the old one and that you gave them a very good price for the new one. Print out the following and tell them to do as instructed and don't offer to help any more. I had a couple of customers that thought I was their personal support engineer, I told them straight.. If you want my expertise, you pay for it! The key words here are SAFE MODE!!! Download, (if you can't get on-line, have a friend download and copy to disc/flash for transfer) install, update and run full scans, in SAFE MODE*, with these programs...http://www.malwarebytes.orghttp://www.superantispyware.comhttp://download.cnet.com/1770-20_4-0.htm… Ad-Aware free *** Important, when downloaded/installed/updated disconnect from the internet *** Then re-start. If you can't run a scan, go into the scanner's folder and re-name the .exe file to something like 'MyFile.exe' and try in safe mode again. Some malware prevent the execution of anti spy/mal/virus scans by blocking them by name. You should consider getting a good Anti-Virus program. Try one of these free ones...http://www.avast.com/eng/download-avast-…http://www.free-av.com/en/download/1/avi… (Avria)http://free.avg.com/download ***Never use more than one, active, anti-virus program at any one time*** *Note: On start up (before Windows loads) keep tapping either F5 or F8 (be aware that some manufacturers use F8 for system recovery!) then use arrow keys to highlight 'Safe Mode with networking' and hit Enter/Return, click on a user account, enter the Administrator password (if you don't know it, there probably isn't one so leave it blank) and hit Enter/Return. © arou42 Tell them that if they’ve never been on line, then it’s unlikely they got any infections (unless they used an infected disk/flash, or they’re lying!).
Also, tell them what you said here. You didn’t charge for the investigation on the old one and that you gave them a very good price for the new one.
Print out the following and tell them to do as instructed and don’t offer to help any more. I had a couple of customers that thought I was their personal support engineer, I told them straight.. If you want my expertise, you pay for it!
The key words here are SAFE MODE!!!
Download, (if you can’t get on-line, have a friend download and copy to disc/flash for transfer) install, update and run full scans, in SAFE MODE*, with these programs…http://www.malwarebytes.orghttp://www.superantispyware.comhttp://download.cnet.com/1770-20_4-0.htm… Ad-Aware free
*** Important, when downloaded/installed/updated disconnect from the internet ***
Then re-start.
If you can’t run a scan, go into the scanner’s folder and re-name the .exe file to something like ‘MyFile.exe’ and try in safe mode again. Some malware prevent the execution of anti spy/mal/virus scans by blocking them by name.
You should consider getting a good Anti-Virus program.
Try one of these free ones…http://www.avast.com/eng/download-avast-…http://www.free-av.com/en/download/1/avi… (Avria)http://free.avg.com/download
***Never use more than one, active, anti-virus program at any one time***
*Note: On start up (before Windows loads) keep tapping either F5 or F8 (be aware that some manufacturers use F8 for system recovery!) then use arrow keys to highlight ‘Safe Mode with networking’ and hit Enter/Return, click on a user account, enter the Administrator password (if you don’t know it, there probably isn’t one so leave it blank) and hit Enter/Return.
© arou42

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