This morning I opened a bank account and we set up internet banking. When I got home I tried to test it out and instead of letting me log in, I constantly got pop ups which looked legitimate but I wasn’t sure, so I called the bank.
After 2 phone calls and 7pounds in phone credit they told me I must have got a virus because I googled the bank rather than typed the address in the address bar.
If I was rich I wouldnt care, but I am a very poor graduate living on my last pennies.
Should I have to pay for removing the virus and the phone credit?
1) I was given no information about internet banking (reading through the forms they gave me it says I was going to receive a start up pack but they never gave me that)
2) Therefore i wasn’t told that internet banking wouldn’t work with google chrome, I found this out over the phone.
3) I wasn’t told that by googling the bank I could click on a fake website and get a virus, which is what I assume has happened.
I now have a virus, I can’t get into internet banking and I have no money to fix it.
Until now I have always googled the sites I am going to and have never had this problem before, definitely not with my previous bank.
Is it my fault that I have this virus?
Should I Have To Pay For This?
By mobile virus Posted in: phone virus
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Yes it is your fault. You obviously didn’t get the virus this way, you probably already had it. If you are really this stupid, ok sorry ignorant you shouldn’t be at uni or using a computer.
Edit
Who told you this? The person in the Indian call centre? They know that you got the virus at that exact time from searching for their bank, without looking at your computer?
Look I honestly can’t believe you are not a troll as no one is this incompetent, surely?
If you are not a troll I apologise, but come on really? Do you need help turning the computer on and off? But as I say if not a troll here is what you do. Type avg into google, click on the official avg site. This will be the top one. Install avg which is a good free anti virus and clean your computer. Next I would say try going on a computer course when you get some money and until then avoid anything more technical than word. Good luck.
Yes, your actions led you to the phony site, it certainly wasn’t the bank’s fault. If you did not give the potential account hackers any relevant information, it may not have caused any real harm at all.
You do not necessarily have a virus infecting your computer. “Phishing ” sites generally don’t do that.
Run a scan with one of the good free anti-virus programs like Avast and see if it finds anything. This whole episode is most likely an inconvenience , not a big problem that requires computer repair.
Sadly I think you are flogging a dead horse with the bank. You would have to prove some kind of negligence or omission on their part which resulted in the virus which would be very hard to do.
I have all kinds of protection on this thing and still got a virus not long ago. Have to chalk it up to experience I’m afraid.
Ok.
This is your fault, are you new to computers? But that’s not the issue.
You need to download a free avg or trend micro anti virus. YOU WILL NOT have got the virus through a search site. You seem to have quite low computer knowledge so maybe you can ask someone for help? As said already, maybe internet banking is best left alone for you?
Also you never pay to fix something like this, ask a male friend or a younger brother and they should have the virus gone quick sticks.
I know your a bit skint but for £20 you can get some security software for your computer…i recommend
Kapersky 2011 it cost me £20.
At least you can have peace of mind about using secure sites and protecting your personal information.
You wont get anywhere asking your bank for compensation etc as you have “a duty of care” to protect yourself and personal data when accessing internet sites.
I find google chrome to be a rubbish browser which wont open many legitimate websites,try a new browser to maybe.
I apologise for the very angry little man who replied above.
It is possible for someone to bring action against someone else for damage caused by an omission of information. However, I don’t think it can be said you getting a virus was a natural consequence of that omission. You could have protected yourself through using an anti-virus software or making sure the address you went to was the official site – the website would be on letters you have received from them.